Last updated: November 19, 2024
The following terms of use constitute a binding agreement between you and Company NAFAA AL-SUHAIYA Commercial (Laymune), so we hope that you read the following terms carefully, when you use the mobile applications or the website, it means that you agree to these terms and conditions that govern your use of the applications or the website, and if you do not agree to these terms The use of the Applications and the Website must be discontinued, and the terms “Laymune” or “we” refer to NAFAA AL-SUHAIYA Commercial website or application; The owner and operator of the application and the site, and the term site, website, application or applications refers to the services provided by NAFAA AL-SUHAIYA Commercial, while the term “you” refers to the person who downloads or uses the application or the entity represented by the person on behalf. If you are an individual who is entering into these Terms on behalf of an entity, you represent and warrant that you have the power to bind that entity, and you hereby agree on that entity’s behalf to be bound by these Terms, with the terms “you,” and “your” applying to you, that entity, and other users accessing the Service on behalf of that entity. Any services provided by the Website/App which do not require registration do not absolve You of the contractual relationship established by this Agreement.
You are allowed to use Laymune application in the following cases:
You are a restricted user of this Website/App.
You shall not cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the Website/App.
With Our prior permission limited use of this Website/App may be allowed. For the avoidance of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or noncommercial purposes and unwarranted modification of data and information within the content of the Website/App is not permitted.
You shall not, nor allow third parties on Your behalf to (i) make and distribute copies of the Website/App (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Website/App; or (iii) create derivative works of the Website/App of any kind whatsoever.
You agree not to access (or attempt to access) the Website/App and/or the materials or Services by any means other than through the interface that is provided by the Website/App.
The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website/App or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website/App, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website/App.
You acknowledge and agree that by accessing or using the Website/App or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable.
We disclaim all liabilities arising in relation to such offensive content on the Website/App. Further, You may report such offensive content by sending us an e-mail to contact@laymune.com.
This Website/App by nature allows you to upload information; You undertake to ensure that such material is in accordance with applicable laws. Further, You undertake not to:
While We shall not be held liable or answerable to Users for any such acts on Your part, violation of this clause would lead to potential criminal legal action against You, either by other Users of the Website or by Us. We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as We, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Website/App) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena.
We have no obligation to monitor the material posted on the Website/App. We shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Service. Notwithstanding this right, YOU SHALL REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE/APP.
In no event shall We assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the App.
You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortuous, or otherwise unlawful information.
You will need to register by creating an account with us, and when you create an account or profile in Laymune application, you agree to provide the registration information accurately and completely, and you will update that information if necessary, and accessibility to the application is not authorized by any person or other party. By using your registration information you are responsible for preventing such unauthorized use. After your registration, we will issue you an account number with your phone number or email (User ID). As for individuals and entities who access the application or use the Services and whose accounts have been suspended by Laymune, they are not allowed to register for an account, and you may not allow any of these People using your account on your behalf.
The Laymune application relies on user IDs to determine whether users of the application are allowed to do so. If someone accesses the application using the user ID we have previously issued to you, we will rely on that user ID, and we will assume that it is really you or your representative to use the application, so you are solely responsible for any access to the Application or use of the Service by anyone using your username, so please notify us immediately if you become aware that your username is being used without authorization.
The membership/usage of the Website/App is restricted to those above 18 years of age, or to such group that can be termed to have attained 'majority' under the laws of the respective jurisdictions where this Website/App can be seen and is accessible or to emancipated minors, who possess legal parental or guardian consent, or are in a position so as to be fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Service, and to abide by and comply with these Terms of Service.
Further, You are solely responsible for protecting the confidentiality of your username and password and any activity under the account will be deemed to have been done by You. In the event that We discovered that You have provided us with false and inaccurate details, We hold the rights to suspend Your account and/or terminate this Agreement without being held liable for the such termination and/or suspension.
You understand the App downloaded onto your phone or tablet is owned by Us and We may automatically upgrade the App and these Terms shall apply to the upgrades as well.
Rules for Information and Other Content
When you use the Application, you can obtain the right to access various types of information and materials, which we call “Content.” The content also includes information and materials published on the Application by you, and thus you agree not to modify the content posted by others, and also agree not to publish or use any Content in any way that violates market laws, including, without limitation, the following:
Although we strive to enforce these Rules with all of our users, through the App or the Services we may be exposed to content that violates our policies or otherwise attack the content, so use the Apps and Services is at your own risk, and although we are not obligated, We may terminate the accounts of such users and remove Content from the Application if we find or suspect that such accounts or Content are in violation of the terms of this Agreement or the applicable agreement with the violating user, without taking any responsibility for the exposure of the Application Content whether or not in violation of our content policies. If you provide feedback to us, we may use and disclose such opinions for any purpose, and in accordance with these Terms of Service and Privacy Policy, you agree that any such feedback and any email we receive becomes our property, and we may use your feedback for marketing purposes or to add or modify our services without paying you a royalty fee or any other compensation.
By using this Website/App, it is deemed that You have consented to receiving calls, auto-dialed and/or pre-recorded messages or calls, from Us at any time with the use of the telephone number that has been provided by You for the use of this Website/App, subject to the Privacy Policy. This includes contacting You through information received through other parties as well as contacting other parties through the information You provide to Us.
The use of this Website/App is also Your consent to receive communications (e.g. SMS’s, WhatsApp, e-mails, etc) from Us at any time We deem fit. This consent to be contacted is for purposes that include and are not limited to clarification calls and marketing communications. In case You wish to stop contact with Us for the same, You may send Us an email to the effect at contact@laymune.com.
You may also be contacted by Service Providers with whom We have entered into a contract in furtherance of Our rights, duties and obligations under other agreements, contracts and policies followed by Us. Such contact will be made only in pursuance of the respective contract agreements and/or policies.
The sharing of the information provided by You will be governed by the Privacy Policy. We will not give out such Your contact information to third parties not connected with the Website/App and the services offered by it, and/or for any purpose not in furtherance of the activities and aims of the Company. Please refer to the 'Privacy Policy' for more information.
All requests received will be confirmed and accepted via Laymune Apps website.
We can accept modifications to orders by website, unless the order has not been processed or shipped yet. We will ensure that the request is subject to modification as possible. Under any circumstance, when a sufficient quantity of the required product is not available, we will endeavor to inform you in a timely manner.
Laymune is happy to serve you all days of the week, and the cost of the delivery service may vary from one pharmacy partner to another.
Payment is made in cash upon receipt, or by electronic payment.
The installation and use of this Website/App is free of cost and this includes only the usage of certain services of the Website/App. You hereby understand and accept that the free/complimentary services may be amended any time at the discretion of the Company.
However, in the event You use the App/Website for a payable services such as consultation with Specialist or buying medication, You shall be required to pay for the consult as stated in the payment page at the time of usage and in the event that medication(s) is recommended, you shall be required to pay for the medication(s) in the payment page if you would like to procure the medication(s), alongside delivery costs where applicable.
For the purpose of this section, Buyer would include any Users choosing to use the services offered on our Website/App. Seller means our authorized partners that are performing the services on behalf of Us/Website/Company.
All prices listed for payable services in the Website/App by us are subject to change and You hereby understand and accept that we reserve the right to change, modify and/or amend the price listed at any time without prior notice. Any discount codes for prices listed in the Website/App given and/or caused to be given by us are not applicable to prescription products. Such prescription products include all pharmaceutical and/or drug products that are required to be licensed by a medical practitioner or pharmacist in the Kingdom of Saudi Arabia. You understand prescription products listed in Website/App cannot be used in conjunction with any ongoing promotions and are not refundable or exchangeable for cash or otherwise.
While availing any of the payment method(s) available on the Website/App, We shall not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
The content on the Website/App which includes all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, design documents, and artwork is Our content (hereinafter referred to as ‘Content’).
The Website/App may contain links to/ content of third party websites that are not associated with us. We have no control over any third party user generated content as We are merely an intermediary for the purposes of that content.
In the event, if any of the Third Party Content infringes any Intellectual Property of any person, the Third Party shall be solely responsible for any loss caused and We shall not be liable. You may send as an email contact@laymune.com to report any such content.
Other than when expressly allowed, any use of Our Content and it being reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring" or duplicating data to another computer or device) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent is not allowed.
The content that You upload or post will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include any content You provide and are not entitled to any payment or other compensation for such use. You also grant Us the right to sub-license these rights, and the right to bring an action for infringement of these rights. We reserve the right to edit or remove any material at any time submitted to this Website/App, or stored on Our servers, or hosted or published upon this Website/App.
Any posting by You of any form of User content on the Website/App must be verified as to the truthfulness and authenticity of the particulars of the content, including the time, place and nature. Before allowing such content to be posted on the Website/App, We have the right and authority to verify the accuracy of such particulars related to the content with the respective sources provided by the User posting such content, in the event that We deem it necessary to check such accuracy.
We have the right to upload content on behalf of third parties, subsequent to collecting such information and verifying it if we deem it necessary. Notwithstanding this, We can in no way be held liable for any false or misleading information.
In case any content is considered to be unlawful or against the law within any jurisdiction in which Our Website/App can be seen and accessed, it shall be removed forthwith by Us on being intimated by the authorities of the respective jurisdiction that such content is deemed unlawful. We cannot be held liable or questioned for the same.We reserve the right to pursue legal action for indemnity, losses and/or damages against You arising out of any posting of User content by You.
Laymune is neither an auction house nor a bank, nor does it offer auctions or banking services. Laymune offers an online platform that allows buying and selling of items between our pharmacy partners and buyers (end users) by providing payment facilities via cash on delivery or electronic payment.
Laymune platform only facilitates the making of online payments by buyers, and Laymune does not participate in the process of buying and selling the products of sellers on the site. All sales and purchases on the Site remain bilateral contracts between the buyer and seller of the good or product.
Laymune shall not be liable for the failure to perform or breach of any claim relating to or arising out of any contract between Buyer and Seller. Laymune has no fiduciary duty to any user, and you acknowledge and agree that Laymune retains your funds at your own risk.
Laymune encourages users on the platform to provide feedback or rating after purchase and delivery have been completed.
You agree not to make comments that are not factual in nature including but not limited to making any racist comments, using profanity, abusing another user, disrespecting another culture, or any offensive or inappropriate comments.
You also agree not to post Comments in order to solicit sales outside the Platform and not to display anyone's contact information in any Comments.
Laymune reserves the right to suspend, limit or withdraw your access to the Platform.
If any provision of this User Agreement is held to be invalid, void or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and Laymune with respect to the subject matter herein.
The Website/App shall be only an intermediary connecting the User with the Medical professional of the service booked. Once the appointment has been made and a confirmation has been given to the User, the Company shall inform the Specialist who shall render their consultation at the agreed time, location and mode provided at the time of booking the service. This includes procurement of medication(s) prescribed by a Medical Professional and subsequent medication(s) delivery to the User as well.
Once an appointment has been made and it is confirmed at Our end, no amount shall be refunded, in the event of a cancellation initiated by the User. In the event that medication(s) is prescribed by a Specialist and User decides to procure the medication(s) and the order is confirmed at Our end, no amount shall be refunded, in the event of a cancellation initiated by the User.
However, in certain circumstances, the Company, at its sole discretion, shall permit a refund of the full or partial amount if the Medical professional becomes unavailable, if an alternative Medical professional is arranged to consult or no suitable medication(s) substitute is available for dispensation (including delivery costs where applicable). The decision of the Company shall be final in such cases.
In the event that We modify, change and/or amend the prices listed for payable services in Website/App during Your subscription cycle in accordance with the terms herein, We shall not permit a fund whether in full or partial and the any change, modification or amendment made to the prices listed shall only be reflected in in the next subscription cycle.
You must comply with these Terms, any policies referenced on the Site and any laws, regulations, rules, licenses or restrictions approved by Laymune.
Internet technology and applicable laws, rules and regulations change frequently. Accordingly, Laymune reserves the right to make changes to these terms at any time. Your continued use of the Site constitutes acceptance of any new or modified provision of these Terms that may be posted on the Site. We will post the revised terms on this page and indicate at the top of the page the last date of revision of these terms
You understand that the Website/App is a platform that Users utilize to seek medical consultation location and make appointments for chat, phone or video consultation. Even though We take all the necessary steps to verify the authenticity of the Specialists, You understand that We shall not be liable for any deficiencies including but not limited to misconduct, injury caused or lack of knowledge from the end of the Specialist. We are not a party to such interaction and assume no liability that arises from any such acts of the Specialist.
Healthcare Services
All of the Specialists who deliver Services through Laymune are independent professionals solely responsible for the services each provides to you.
Laymune does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by a Medical professional, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license.
Neither Laymune nor any third parties related/affiliated to Laymune who promote the Services or provide you with a link to the Service shall be liable for any professional advice you obtain from a Medical professional via the Services.
Informed Consent:
Laymune provides a platform to deliver health care services using interactive technology, where the patient and the Specialist are not in the same physical location. During your consultation with a specialist, details of your health history and personal health information may be discussed with you through the use of interactive video, audio and other telecommunications technology, and your specialist may perform a physical examination through these technologies.
The Services you receive from Specialists are not intended to replace a primary care physician relationship or be your permanent medical home.
You should seek emergency help or follow-up care when recommended by a Specialist or when otherwise needed, and continue to consult with your primary care physician and other medical professionals as recommended.
You will have direct access to customer support services to follow up on medication reactions, side effects or other adverse events.
Among the benefits of our Services are improved access to specialists and convenience. However, as with any health service, there are potential risks associated with the use of such a technology. These risks include, but may not be limited to:
By accepting these Terms of Use, you acknowledge that you understand and agree with the following:
All communication between the Specialist and You is a separate transaction which includes without any limitation all warranties related to consult and after consult services related to consult. We do not have any control over such information and play no determinative role in the finalization of the same and hence do not stand liable for the outcomes of such communication.
We shall ensure that all Medical Professionals providing audio/video consultation and e-prescription are fully qualified and registered with the Kingdom of Saudi Arabia Ministry of Health (MOH) and in possession of valid license.
For complimentary chat service, most inquiries and basic chats will be handled by our patient care consultants. Patient care consultants are tasked to answer your basic questions for screening purposes before proceeding to medical consultation with the Specialist. Any information provided by the patient care consultant should not be deemed as medical advice.
We do not endorse any specific Specialist on the App nor place any guarantee as to its quality and value. Any such recommendations that are done are done by other users and the Company does not verify or acknowledge the same.
Further We may suggest apt treatments or services in accordance with the/ your information within our knowledge but We do not guarantee any effectiveness or success upon using these services.
Subject to the above sub-clauses, a contract exists between the Medical professional and You and as such any breach of contract and thus, any claim arising from such breach is the subject matter of the Medical professional and You alone and We are in no way a party to such breach or involved in any suit arising from the same breach.
The content on the Website and App is general in nature and summarized, and is provided for informational purposes only. The content of the Website and App, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes only and does not constitute professional advice, or recommendations of any kind.
Reliance on any content provided on website/app or any links on Laymune website/app is solely at your own risk. We reserve the right to change or discontinue, at any time, any aspect or feature of this website/app.
You do hereby grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty- free, sub-licensable right to exercise the copyright, publicity, and database rights you have in Your information, in any media now known or not currently known, with respect to Your information to enable Us to use the information for the purpose of providing the Services.
You do hereby unconditionally and irrevocably agree to give consent to Us to collect, hold, use, delete, disclose, transfer, administer, store and process (within or outside the Kingdom of Saudi Arabia) in any other way, all your personal data (including sensitive personal data and personal data of other party provided by you) given now or that is subsequently obtained from time to time, which may include but not limited to your name, NRIC number/Passport number, contact information, medical related information for our internal use and records.
You do hereby unconditionally and irrevocably agree to give consent to Us to disclose and release your personal data to third party service providers, agents and other organizations we have engaged to perform any of the functions and services for you.
You do hereby unconditionally and irrevocably agree to give consent to Us to disclose and release your personal data for any purpose required by law or regulations.
You release and indemnify Us and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website/App and specifically waive any claims that You may have in this behalf under any applicable law. You understand and accept that there could be risks in dealing with persons who are underage or acting under false pretense.
By accepting the terms herein, you do hereby unconditionally and irrevocably agree to give consent to our licensed clinic, telehealth service or pharmacist appointed by Us for the delivery of prescription medication and/or products via postage or other modes of delivery.
You expressly understand and agree that, to the maximum extent permitted by applicable law:
The website, services and other materials provided by this website is on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, we make no warranty that:
Your requirements will be met or that services provided will be uninterrupted, timely, secure or error-free;
Materials, information obtained and results will be effective, accurate or reliable;
Any errors or defects in the website, services or other materials will be corrected.
We will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. We also disclaim all liability with respect to the misuse, loss, modification or unavailability of any user content.
The user understands and agrees that any material or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data.
We are not responsible for any typographical error leading to an invalid coupon. We accept no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.
We shall not be liable for any third party product or services.
You agree to indemnify, defend and hold harmless this website including but not limited to its affiliate vendors, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these terms of use.
Further, you agree to hold us harmless against any claims made by any third party due to, or arising out of, or in connection with, your use of the website, any claim that your material caused damage to a third party, your violation of the terms of service, or your violation of any rights of another, including any intellectual property rights in no event shall we, or our officers, directors, employees, partners or suppliers be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not we have been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of or access to the website, services or materials.
The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.
Without prejudice to our other rights under these Terms of Use, Your rights under the Agreement may automatically terminate without notice if You fail to comply with its terms.. We may terminate the Agreement or restrict, suspend or terminate Your access to the website or Your use of the Service at Our discretion without notice at any time and/or bringing court proceedings against You, including if We determine that Your use violates the Agreement, is improper, substantially exceeds or differs from normal use by other users, or otherwise involves fraud or misuse of the Service or harms our interests or those of another user of the Service or of a Third Party.
Our failure to insist upon or enforce your strict compliance with the Agreement will not constitute a waiver of any of our rights.
These Terms of Service will be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia without regard to its conflicts of law provisions. Any failure of the Website/App/ Company to enforce or exercise any provision of this Agreement or related right shall not constitute a waiver of that right or provision. The section titles used in this Agreement are purely for convenience and carry with them no legal or contractual effect. In the event of termination of this Agreement for any reason, you agree the following provisions will survive: the provisions regarding limitations on your use of Content, the license(s) you have granted to the Website/App/Company, and all other provisions for which survival is equitable or appropriate.
17.2. In the case of a conflict between these terms and the terms of any electronic or machine readable statement or policy, these Terms of Service shall control. Similarly, in case of a conflict between these terms and our Privacy Policy, these Terms of Service shall control.
The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules and regulations of the United Arab Emirates and the Kingdom of Saudi Arabia, and shall have exclusive jurisdiction over any disputes arising between the Parties.
We reserve the right to change these Terms of Service at any time in its discretion and to notify users of any such changes solely by changing these Terms of Service. Your continued use of the Website/App after the posting of any amended Terms of Service shall constitute your agreement to be bound by any such changes.
Your use of this Website/App prior to the time this Terms of Service was posted will be governed according to the Terms of Service that applied at the time of your use. We may modify, suspend, discontinue or restrict the use of any portion, including the availability of any portion of the Content at any time, without notice or liability.
We may deny access to any person or user at any time for any reason. In addition, we may at any time transfer rights and obligations under this Agreement to any affiliate, subsidiary or business unit, or any of their affiliated companies or divisions, or any entity that acquires Us or any of their assets.
We hereby reserve the right to block usage of the Website/App if any breach of the Terms of Service is caused by a User. This can in no way be construed as a waiver of any legal right under the United Arab Emirates and the Kingdom of Saudi Arabian law to claim any damages or initiate any legal proceedings against the User.
Last updated: 19 November 2024